Job Description for: Veterans Services Officer         

Primary duties:

•  Offer research and advice to Veterans who wish to handle their own claims.
•  Processes inquiries from the Veterans community concerning Veteran benefits. Ensures the appropriate forms are accurately and timely submitted. Monitors claim progression, reviewing decisions to determine appropriate courses of action to resolve unfavorable decisions.
• Monitors claim progression, through the VFW VSO, with the VA Regional Office., reviewing decisions to determine appropriate courses of action to resolve unfavorable decisions. 
• Researches and develops appeals through coordination and outside agencies. Prepare statements on behalf of the Veterans claim or appeal. Advise the Veteran in obtaining medical opinions from attending physicians and other healthcare professionals.
• File Notice of Disagreement with the VARO if a Veteran believes the decision made by the VA was incorrect.
• Review Statements of the Case (SSOC) from the VA regarding denials of claim(s) and assist Veterans with the preparation of reliable and truthful statements.
• Assist Veterans or Surviving Spouses (SS) in the preparation of benefits and appeals for denial of claims and file appeals with the local VA Regional Office for forwarding to the Board of Veterans Appeals (BVA).
• Assist Veterans in filling out other forms such as for education, pension, death indemnity claim, employment record, etc. needed to speed their claims along.
• Answer/research telephone inquiries regarding Veteran benefits, to include death/burial and others.
• Input information on assistance provided daily in automated file
• Maintains liaison with appropriate agencies concerning veterans’ benefits. Provides advice and technical assistance on policy matters pertaining to those programs as they affect Veterans. Attend regular meetings of the VFW Department, District, and Posts as directed, and VA Stakeholders meetings.
• Maintain current knowledge of applicable laws, regulations and Veterans programs through material daily and attend required VFW training twice a year (April/September).
• Develops, coordinates, implements, and maintains training programs for representatives within the Department.  Implements VFW’s Veterans’ outreach programs to Veteran facilities and military installation within the Department as directed.
• Attend Post meetings monthly, District and State meetings twice a year, as well as the National Convention once a year.
• Must be an eligible member of a VFW Post in the state.